Returns & Exchange Policy

If you are unsatisfied with the Items you purchased, you can return/exchange them.

Please send us email within 3 days of receiving the Items with your order details and items you want to refund, after which we'll provide you with instructions on how to proceed with the return.

Please note the following :

  • The items should not be used.
  • The Items should be packed with the original packaging received.
  • Once we receive the Items, we will refund the paid amount less $18 initial shipping cost incurred by us - which is non-refundable.
  • Refund will be made to the same Card/PayPal account used to place the order.
  • If you would like an exchange, the paid amount less 18$ will be deducted from the price of the new items, or it can be added as Store Credit to your account for next order.
  • We are unable to provide a refund for Cash on Delivery orders, we will provide store credits that can be used on future orders
  • If your order has been charged any shipping charges, these charges are none refundable.
  • Items sent to the EU and Canada are sent on a DTP basis (Duties and Taxes Paid), therefore, if a customer wants to return an item we will have to charge them back the duties and clearance fees which were prepaid on the items which they want to return.

If you need more information or enquiry about our Return Policy, you can Contact Us here

Or by email: care@bokitta.com
Whatsapp: +961 81 919346